What is the primary responsibility of an insurance adjuster during an investigation?

The primary responsibility of an insurance adjuster during an investigation is to determine the validity and value of a claim. This involves thoroughly examining the details of the claim, including gathering evidence, interviewing witnesses, and assessing damages. The adjuster evaluates the information collected to ascertain whether the insurer is liable for the claim and, if so, the appropriate amount to be paid based on the terms of the insurance policy. This critical function ensures that claims are processed fairly and in accordance with the policyholder's coverage, thereby protecting the interests of both the insurer and the insured.

In the context of insurance operations, analyzing marketing trends, providing legal counsel, or selling additional policies does not fall within the primary duties of an adjuster. While these tasks might be relevant in other areas of the insurance business, adjusters focus specifically on claims assessment and resolution.